Taz Timber & Furniture Ltd. – Return and Refund Policy
This Return and Refund Policy outlines the terms and conditions for returning and refunding products purchased from the Taz Timber & Furniture Ltd. website. Please read this policy carefully before making a purchase.
1.1. Eligibility: To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.
1.2. Time frame: You must initiate the return process within [number] days of receiving the product. After this period, unfortunately, we cannot offer you a refund or exchange.
2.1. Contact Us: Before returning any product, please contact our customer service team at customer-service@taz.com.bd or call to inform us of the issue and receive further instructions.
2.2. Return Authorization: We will provide you with a return authorization and the necessary details for the return process.
2.3. Shipping: You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
3.1. Refund Method: Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.2. Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
3.3. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account or credit card statement. If the refund is not posted, contact your bank or credit card company. If the issue persists, please contact us at customer-service@taz.com.bd
4.1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at customer-service@taz.com.bd or over call, we will arrange for a replacement or provide further instructions.
5.1. Certain items are non-returnable, including:
– Custom or personalized orders
– Clearance or sale items
6.1. If you have any questions about our Return and Refund Policy, please contact our customer service team at customer-service@taz.com.bd or Call.
**This Return and Refund Policy are effective as of December 2023 and may be subject to updates. Please review this policy periodically for any changes.